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Friday, March 18, 2005

Corporate Blogging Rules

My company, Thomas Nelson Publishers, is about to launch a corporate blog aggregator site. Internally, we have tried to encourage a small band of employees to begin blogging.  The aggregator site will simply link to the individual sites. It will be similar to OfficeZealot.com, but it will be accessible through our main corporate Web site.

This program  has three primary objectives:

  1. To raise the visibility of our company and our products.
  2. To make a contribution to the publishing community.
  3. To give people a look at what goes on inside a real publishing company.

Like many companies, we have struggled with what guidance to give to our bloggers. I personally checked with several companies. None had formalized a set of blogging rules or written guidance. One Microsoft blogger told me that the only rule his company provided was, “Be smart.” I thought we probably needed a little more guidance than that, so several of us cooked up a list of “Blogging Terms and Conditions.” Our corporate counsel has also had a crack at it.

I am posting this draft publicly so that you can comment on it. If we have missed anything, I would like to know. Also, I am hoping that this might be helpful to other companies who are struggling with this same issue. I know that it would have been much easier for us if we could have started with someone else’s work first.

To give you some context, our corporate logo is the house where the company was first started in Edinburgh, Scotland in 1798. Hence, the blog aggregator site is called “House Work.” In order to participate in our corporate blog aggregator site, an employee has to agree to the following terms:

Thomas Nelson Blog Terms and Conditions

“House Work” is a blog aggregator site. Its purpose is to link to external blogs written by Thomas Nelson employees who (1) write about some aspect of the company and (2) agree to abide by the rules listed below. It is not a blog site per se. Employees who wish to blog about the company must use a service such as TypePad.com, Blogger.com, or MySpaces.com.

In order to have your blog considered for inclusion in “House Work,” you must submit it to the Blog Oversight Committee (BOC) for consideration. Before doing so, you should design your blog and write at least two entries. Once you have done this, send an e-mail to Gabe Wicks with a link to your blog. The BOC will then review your site and notify you whether or not it meets the criteria.

In order to participate in this program, you must agree to the following terms and conditions:
  1. You agree to write under your own name.
  2. You agree to write about the company, your job, or some aspect of our business on a regular basis.
  3. You agree to include the following disclaimer on your site: “The opinions expressed on this site are the opinions of the participating user. Thomas Nelson acts only as a passive conduit for the online distribution and publication of user-submitted material, content and/or links and expressly DOES NOT endorse any user-submitted material, content and/or links or assume any liability for any actions of the participating user.”
  4. You agree not to attack personally fellow employees, authors, customers, vendors, or shareholders. You may disagree with the company and its officers, provided your tone is respectful and you do not resort to personal attacks.
  5. You agree not to disclose any sensitive, proprietary, confidential, or financial information about the company, other than what is publicly available in our SEC filings and corporate press releases. This includes revenues, profits, forecasts, and other financial information related to specific authors, brands, products, product lines, customers, operating units, etc.
  6. You may comment on the company’s competitors, but you agree to do so respectfully without ridiculing, defaming, or libeling them in any way.
  7. You agree not to post any material that is obscene, defamatory, profane, libelous, threatening, harassing, abusive, hateful or embarrassing to another person or any other person or entity.
  8. You agree not to post advertisements, solicitations and/or market and/or promote any business or commercial interest, chain letters or pyramid schemes.
  9. You agree not to post any material that is copyrighted unless (a) you are the copyright owner, (b) have the express, written permission of the copyright owner to post the copyrighted material on your blog, or (c) are reasonably sure that the use of any copyrighted material conforms to the doctrine of “fair use.”
  10. You agree not to post any material that violates the privacy or publicity rights of another.
  11. You agree to conform to the rules of the Thomas Nelson Company Handbook, especially as it relates to rules regarding conduct outside of your employment and the Insider Trading Policy on file with Human Resources.
  12. You agree not to post material that contains viruses, Trojan horses, worms, time bombs, cancelbots or any other computer programming routines or engines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or information.
  13. You agree not to post or conduct any activity that fails to conform with any and all applicable local, state and/or federal laws, including, without limitation, 15 U.S.C. 6501 et seq. (the “Children’s Online Privacy Protection Act of 1998”).
  14. You acknowledge that any reliance on material, content and/or links posted by other parties will be at your own risk. You assume full legal responsibility and liability for all actions arising from your posts.

Notes:

The BOC administration of “House Work” does not constitute control of free speech.  You are free to post content on any site you wish; however, the company is not obligated to link to any site that BOC does not believe is in the best interest of the company.

Nelson neither represents nor guarantees the truthfulness, accuracy or reliability of any content, including links to other content, posted by you or commentors on your blog.  Nelson does not endorse any opinions expressed by or affiliated with any commentors on your blog site.

Nelson acts as a passive conduit for the online distribution and publication of user-submitted material, content and/or links and has no obligation to screen communications or information in advance. Nelson is not responsible for screening or monitoring material, content and/or links posted by readers. If Nelson, however, is notified or becomes aware of material, content and/or links on your blog site that allegedly do not conform to these terms and conditions, Nelson may investigate such allegation and endeavor to determine in good faith and in its sole discretion whether to request the removal of such content.

Nelson has no liability or responsibility for performance or nonperformance of such monitoring and/or screening activities. Nelson, however, reserves the right to stop linking to your site and take appropriate action for any violation of the terms and conditions set forth herein or any violation of any applicable local, state or federal law.

If you have any questions about the above terms and conditions, we strongly urge you to check with the BOC before making your post public. If you violate the terms and conditions, you will be notified by BOC. You will be expected to edit or change the content.

Finally, by your signature below, you agree to abide by the terms and conditions set forth in this document.

Update: I have posted a set of revised guidelines here.

March 18, 2005 at 10:26 AM in Blogging | Permalink

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Comments

This looks good. The only questions/issues I don't see addressed here are:
1) Who owns the content? As a passive conduit, do you forego any rights or are they, as employees of your firm, ceding those rights to you?
2) Are they able to advertise on the sites or otherwise derive revenue?
Keep the faith, this is good stuff.

Posted by: Dwayne Melancon | Mar 17, 2005 11:04:57 PM

OK, I see the part about advertising - never mind about that part! The other part (the ownership) may just be that I don't know if the individual being fully "responsible" implies ownership of the material or not.

Posted by: Dwayne Melancon | Mar 17, 2005 11:08:46 PM

Hi Michael,

Thanks for sharing your work on a blog policy. I'm also interested in who officially owns the blog content. Do employees produce it on their own time outside work hours on their own server space? Or, is it produced during work hours as part of job responsibilities, on company servers?
Or is not as cut and dry as that?

Posted by: Search Gal | Mar 17, 2005 11:28:51 PM

What would your policy be on an employee who blogs about TN outside of the House Work umbrella and doesn't follow your terms and conditions? Would you terminate an employee who you deem to be disrepectful for writings in an independent blog?

Posted by: Kevin | Mar 18, 2005 3:34:04 AM

I'm a little confused about this:

"...blogs written by Thomas Nelson employees who (1) write about some aspect of the company and (2) agree to abide by the rules listed below. It is not a blog site per se. Employees who wish to blog about the company must use a service ..."

How can you write about some aspect of the company yet not blog about the company? Rule #4 will be a difficult tightrope to walk, since anything posted that is critical of a practice or policy could be viewed as an attack, even if you use "nice words" and dress it up in "diplo-speak".

I'm assuming for rule #8 that you are supplying the blog service/page so that no ads are included, something that is typical for free services like blogger.

It's a brave new world you are trying to enter - good luck!

[Have you considered an internal wiki to track projects? I have heard of some companies doing that with varying degrees of success, yet I think a wiki (or even a group blog) would be superior to e-mail trails.]

Posted by: MarcV | Mar 18, 2005 7:00:59 AM

Great idea and very well accomplished. In our company we have a similar blog policy, though much smaller and less restrictive.

Posted by: Jose del Moral | Mar 18, 2005 12:00:15 PM

Extremely helpful, Michael. Thanks for posting this publicly, in the true spirit of blogging.

Posted by: Mark Dunn | Mar 18, 2005 1:13:30 PM

If you'd like another example (I believe it was actually the first corporate blogging policy published) I recommend Sun's policy on public discourse[1] for your perusal.

One element that I'd have a problem with is your clause 2. I believe that diversity of expression is as much an endorsement of a company as endorsement itself and at Sun we have one or two purely fun blogs which we welcome - see The World of Isa[2] for example.

I'd be pleased to discuss our experiences further if that's of interest - we now have over 1000 employee blogs and the experience so far has been hugely positive.

S.

[1] http://www.tbray.org/ongoing/When/200x/2004/05/02/Policy
[2] http://blogs.sun.com/roller/page/isa

Posted by: Simon Phipps | Mar 18, 2005 4:50:39 PM

Michael, points 4, 5, 6, and 11 should already be covered in the Employee Handbook regarding ANY form of public communication by employees. These are things all employees should know about using the media, being interviewed, writing articles, etc. The blog rules should simply reference the Employee Handbook. If your Employee Handbook doesn't already say these things, it's incomplete.

Point 3 should be the company's responsibility to put on the aggregation site.

Points 7, 9, 10, 12, 13, and 14 are scolding employees to follow the law. If you think they really need a reminder about their obligation to behave ethically andy follow the law, should they be your employees? The Employee Handbook should already have a line that states employees follow the law. Nothing is different about blogging.

That leaves only points 1, 2, and 6 as unique to the blog aggregator. With only three points, you have something much easier for employees to understand before they agree to start blogging.

Posted by: | Mar 18, 2005 4:55:58 PM

Oops, that should be only points 1, 2, and 8 as unique to your blog policies.

Posted by: | Mar 18, 2005 5:05:32 PM

Michael;
Thanks, this was good reading!
I'd say this is presented more as "rules for blogregator membership" than corporate blogging policy, and I agree with the comments above that indicate that you really need to have the blogging policy as well as the membership rules.

Other items of concern:
-Do bloggers really have to use one of those services, or can they host their own MovableType or WordPress blog?
-Good job on #5 - it seems specific enough to be clear and enforceable - Mark Jen could have used that rule.
-Do you really need to disallow employee bloggers from having ads on their blogs? Is there another way?

All of these and a few others detailed more in my post (in the trackbacks).

Thanks again!

Posted by: Cori Schlegel (kinrowan) | Mar 18, 2005 5:27:13 PM

I'm not sure about #8: If a blogger recommended his favourite café or his neighbour's business, would that be "promoting any business or commercial interest"? And why should that not be allowed?

Posted by: Martin Roell | Mar 19, 2005 11:04:52 AM

Maybe plain English headlines for each policy point?

1. Write As Yourself.
2. Write Relevant, Write Often.
3. You Own Your Words.
4. Be Nice.
5. Keep Secrets.
6. Be Nice.
7. G-Rating and Be Nice.
8. It's Our Business.
9. Respect Copyrights.
10. Be Respectful.
11. The Handbook Rules.
12. Don't Break The Computer.
13. Be Lawful.
14. Respect Copyrights.

I do like Microsoft's use of guidelines instead of rules. Your policies could scare off even the boldest of people.

They focus on "blog smart" and trust their people to do so.

Great blog, btw. Regular reading.

- phil

Posted by: Phil Wolff | Mar 20, 2005 2:39:12 AM

I would also obligate people blogging in their company's name to moderate or at least monitor & manage comments, to ensure that unsuitable stuff does not get added. Not all blogging services allow moderation prior to the comment being published.

Posted by: Nick Duffill | Mar 21, 2005 6:11:07 AM

Just out of interest, what would the benefit to the actual employee be in bringing their blog into House Work?

Posted by: Tim | Mar 24, 2005 10:57:11 AM

I notice you have Stephen Covey's book as a link on your blog, and that the general tone of your weblog is effectiveness in management. Perhaps you'd be interested in taking a quick look at my own blog, which is dedicated to Covey's ideas. You may find it overlaps in some ways the work that you are doing.

Posted by: Stephen Covey Blog: Click Here | Jun 7, 2005 9:33:40 PM

interesting list of "rules" there... i personally like the "be smart" approach microsoft gives their employees... bah what do i know... back to wine, cheese, candles, and my book (Manhook by Ken Ratcliffe) << great corporate thriller novel by the way.

Posted by: Joshua | Aug 1, 2005 6:24:38 AM

Great information. You are really true in what you said. If you get a chance, you can check out my blog on covey
at http://www.coveycenter4u.com.

Andrea Jasperson
http://www.coveycenter4u.com

Posted by: Andrea Jasperson | Feb 6, 2006 6:21:40 AM

This Blog is really helpful to me. Its a learning experience. Hope everyone feels the same.

Rebecca Gilbert
http://www.coveycenter4u.com

Posted by: Rebecca Gilbert | May 5, 2006 8:24:51 PM

This blog posting was of great use in learning new information and also in exchanging our views. Thank you.

Smith

http://www.coveycenter4u.com

Posted by: Smith | May 12, 2006 6:51:51 AM

Hi Michael,

Thankx for this nice and informative post.Its really helped me to learn about certain things about which i was not aware of.Hope to see some good posts, as this one, in future

Posted by: Misti | Mar 27, 2007 4:12:13 AM

Yes working smart is better. Awesome Blog !
Justin
seedubai.blogspot.com

Posted by: Justin | May 2, 2007 11:50:43 PM

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